Shipping Policy

Last Updated: 14.07.2026

1. Shipping Scope

This Shipping Policy applies to orders placed through our EU online store.

Orders from this store are shipped to eligible European destinations using DHL Express. Available shipping destinations, shipping rates, and estimated delivery times may vary depending on the delivery country, region, postal code, and DHL service availability.

If a country, region, or postal code is not available at checkout, we may not currently be able to ship to that destination.

2. Shipping Carrier

All orders from this EU store are shipped with DHL Express.

Carrier: DHL Express
Rate Type: Flat rate
Service Notes: Available services may vary depending on the destination country, region, postal code, and operational conditions.

3. Free Shipping

We offer free shipping on orders over €185, where available.

Free shipping eligibility is calculated based on the order value after applicable discounts and before any additional charges that may apply outside the European Union, such as customs duties, import VAT, or clearance fees.

Free shipping may not apply to all destinations, remote areas, islands, overseas territories, or special delivery zones. The final available shipping options and costs will be displayed at checkout before the order is confirmed.

4. Shipping Rates and Estimated Delivery Times

Shipping rates are based on the destination shipping zone. The current flat shipping rates and estimated DHL Express delivery times are shown below.

Domestic: €20 — 1–2 business days
Zone 1: €20 — 1–2 business days
Zone 2: €20 — 1–2 business days
Zone 3: €20 — 2–3 business days
Zone 4: €25 — 2–3 business days
Zone 5: €30 — 2–4 business days
Zone 8: €40 — 3–5 business days

Please note: Delivery times are estimates only. Delivery may take longer due to customs processing, public holidays, weather conditions, carrier delays, remote area delivery, or other circumstances outside our control.

5. Shipping Zones

Shipping rates are based on the DHL shipping zone assigned to the delivery destination.

Domestic
Destinations: France, Monaco
Shipping Rate: €20 — Estimated Delivery Time: 1–2 business days
Monaco is currently treated as part of the domestic shipping area, subject to final carrier confirmation.

Zone 1
Destinations: Belgium, Germany, Spain, Italy, Luxembourg, Netherlands, Vatican City, United Kingdom
Shipping Rate: €20 — Estimated Delivery Time: 1–2 business days
The United Kingdom is currently assigned to Zone 4 at checkout if separate UK zones cannot be configured in Shopify.

Zone 2
Destinations: Austria, Czech Republic, Denmark, Ireland, Poland, Portugal
Shipping Rate: €20 — Estimated Delivery Time: 1–2 business days
Standard Zone 2 destinations according to the current shipping setup.

Zone 3
Destinations: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden
Shipping Rate: €20 — Estimated Delivery Time: 2–3 business days
Standard Zone 3 destinations according to the current shipping setup.

Zone 4
Destinations: United Kingdom
Shipping Rate: €25 — Estimated Delivery Time: 2–3 business days
Where Shopify does not allow the United Kingdom to be split into separate shipping zones, the full United Kingdom is assigned to Zone 4 to avoid undercharging for higher-cost UK areas.

Zone 5
Destinations: Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Guernsey, Jersey, Kosovo, Liechtenstein, North Macedonia, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey
Shipping Rate: €30 — Estimated Delivery Time: 2–4 business days
Gibraltar, Guernsey, and Jersey are not covered by the standard United Kingdom shipping rate and may be subject to separate carrier classification.

Zone 8
Destinations: Armenia, Faroe Islands, Georgia, Iceland, Moldova
Shipping Rate: €40 — Estimated Delivery Time: 3–5 business days
Faroe Islands are not covered by the standard Denmark shipping rate and may be subject to separate carrier classification.

United Kingdom Zone 4 Classification

The following UK locations are included in the DHL UK2 / Zone 4 classification:

Aberdeen, Birmingham, Reading, Newcastle, London-Heathrow, Maidstone, Gatwick, Oxford, Lambeth, Leeds, Inverness, Manchester, Cambridge, Exeter, Liverpool, Teesside, Southampton, Glasgow, Ipswich, Isle of Man, Docklands, Bristol, East Midlands, Edinburgh, Swindon, Luton, City of London, Stansted

Because Shopify may not allow the United Kingdom to be divided into separate shipping zones, the United Kingdom may be treated as Zone 4 in our checkout setup. This approach is used to ensure that shipping charges remain aligned with higher-cost UK delivery areas.

6. Order Processing

Orders are processed after payment has been successfully completed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and operational conditions.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

7. Delivery Times

Estimated delivery times begin after the order has been processed and handed over to DHL Express.

Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be delayed due to customs clearance, public holidays, weather conditions, remote area delivery, incorrect delivery information, carrier issues, or other circumstances outside our control.

If we become aware of a significant delay or stock shortage after your order has been placed, we will contact you as soon as reasonably possible.

If your order is urgent, please contact us before placing your order.

Contact: help@musashihamono.com

8. Customs Duties, Import VAT, and Import Charges

For shipments within the European Union, applicable VAT and shipping costs are displayed at checkout where required.

For shipments to countries outside the European Union, including but not limited to the United Kingdom, Norway, Switzerland, Turkey, and other non-EU destinations, customs duties, import VAT, taxes, clearance fees, brokerage fees, or other import-related charges may apply.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping cost and are the responsibility of the customer.

The customer is responsible for complying with all import requirements in the destination country.

If import charges are refused or remain unpaid, the shipment may be delayed, returned, or abandoned by the carrier or customs authorities. Any resulting costs, including return shipping, customs fees, storage fees, or other losses, may be deducted from any eligible refund.

As import regulations and charges vary by country, customers should contact their local customs authority before placing an order if they require further information.

9. Incorrect or Incomplete Delivery Information

The customer is responsible for providing accurate and complete delivery information at checkout.

We are not responsible for delays, failed deliveries, additional shipping costs, or lost shipments caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible.

Contact: help@musashihamono.com

We will try to update the delivery information where possible, but changes cannot be guaranteed once the order has been processed or shipped.

10. Failed Delivery and Undeliverable Shipments

If DHL is unable to deliver an order, the shipment may be held, returned, or otherwise handled in accordance with DHL procedures.

If a shipment is returned to us due to failed delivery, incorrect address details, refusal of delivery, unpaid import charges, or failure to collect the parcel, we may deduct any resulting costs from any eligible refund. These costs may include return shipping fees, customs fees, storage fees, or other carrier charges.

If we are unable to successfully deliver the item and do not receive a response from the customer within 30 days of the initial delivery attempt or first contact regarding the delivery issue, the item may be considered undeliverable.

11. Remote Areas and Special Delivery Zones

Some remote areas, islands, overseas territories, or special postal zones may be subject to different DHL rates, longer delivery times, or limited delivery availability.

This may include, but is not limited to, certain UK areas, Gibraltar, Guernsey, Jersey, Faroe Islands, and other DHL-designated special zones.

Where applicable, additional charges or restrictions will be displayed at checkout or communicated before shipment.

12. Delivery Risk

Risk of loss or damage to the products passes to the customer when the products are delivered to the customer or to a third party designated by the customer, other than the carrier.

If you receive a damaged parcel or product, please contact us as soon as possible and include your order number, photos of the packaging, and photos of the product.

Contact: help@musashihamono.com

13. Contact

If you have any questions about shipping, delivery areas, shipping rates, or urgent orders, please contact us:

TAIMATSU Co., Ltd.
Email: help@musashihamono.com