Frequently Asked Questions

If your discount code isn't working, please check the following:

❖ Has the code expired?

❖ Are there extra spaces or typos when entering it?

❖ Is the code being used with excluded items (some codes do not apply to pre-orders or specific products)?

❖ Some codes cannot be combined with other discounts.

❖ If you're still having trouble, feel free to contact our support team.

Unfortunately, we cannot apply discount codes after an order is completed.


However, if your order hasn't shipped yet, we may be able to help.
Alternatively, we may offer a new discount code for future use.

When your order is completed, a confirmation email is automatically sent to the email address you provided.
This email includes your order number (starting with #) and a link to view your order status.

If you haven’t received the email, please check:

❖ Whether there was a typo in your email address

❖ If the email is in your spam or promotions folder

❖ Whether your payment went through (please check your card or PayPal statement)

If you're still unsure, feel free to reach out through our contact form.

Your order confirmation email includes a "View your order" link.
By clicking it, you can check your order details, shipping status, and payment confirmation.

We accept the following payment methods:
Visa, MasterCard, American Express (AMEX), Discover, Diners Club, JCB, PayPal, Shop Pay, Google Pay, and Apple Pay.

Our website uses SSL encryption technology to protect your personal information and ensure secure transactions.

All orders from our EU store are shipped with DHL Express to eligible European destinations.

❖ Shipping is charged at a flat rate based on the destination shipping zone (€20–€40). The final shipping cost will be displayed at checkout.

❖ We offer free shipping on orders over €185, where available. Free shipping may not apply to remote areas, islands, or special delivery zones.

If your order hasn’t been processed for shipping yet, we can change the address.
 Please contact our support team as soon as possible with your order number.

Our prices do not include customs duties or VAT. These charges may apply depending on your country. Please check with your local customs office.

Delivery with DHL Express takes an estimated 1–5 business days depending on the destination shipping zone. You'll receive a tracking number once your order has shipped.

Please check your tracking number first. If it shows as delivered, check with neighbors or your delivery office. If you still can't locate it, contact our support team.

If you are an EU consumer, you may withdraw from your purchase within 14 days of receiving your order without providing a reason. Returned products must be in a resalable condition, and return shipping costs are the responsibility of the customer. Engraved, personalized, or custom-made products are excluded where permitted by law.

If the item is defective, damaged, or incorrect, please contact us within 14 days of receiving it. We will arrange a replacement, repair, or refund in accordance with applicable consumer protection laws.

For items purchased in-store, we do not accept returns or exchanges due to customer preferences.
However, If an exception is approved, fees apply. Details can be found on within our returns & refunds policy.

If your order hasn’t shipped yet, please contact us as soon as possible and we will do our best to cancel or modify it.

If your order has already been delivered and you are a consumer residing within the European Union, you may exercise your statutory right of withdrawal within 14 days of receiving your order. Please note that engraved, personalized, or custom-made products cannot be cancelled, returned, or refunded unless defective or otherwise required by law.

If you wish to cancel a pre-order, please contact our support team as soon as possible before shipment. If we are unable to deliver within the stated period, you will receive a full refund.

Once delivered, the statutory EU 14-day right of withdrawal applies where permitted by law, except for engraved, personalized, or custom-made products.

When shipping directly from a store location, please allow up to 3 weeks for preparation and dispatch. Delivery time may vary depending on stock location and operational conditions. Thank you for your understanding.

Yes, MUSASHI JAPAN operates multiple physical stores across Japan.
You can find store locations and business hours on our Store Guide page. Visitors are welcome to explore, purchase, or seek advice. Visit our Store page.

Online promotions (such as discount codes or online-only sales) are generally not valid for in-store purchases.
However, during special campaigns or events, equivalent in-store offers may be available. Please check with store staff.

For the fastest response, please use the appropriate form. Use our Knife Repair Form with photo upload for any repair-related issues, and our Support Form for general help or urgent inquiries.

Alternatively, email us at help@musashihamono.com.