Refund Policy

1. Product Inspection Upon Delivery

Upon receiving your order, please inspect the product carefully and verify:

❖ The product matches your order.

❖ The product has not been damaged during transit.

❖ The product does not contain any manufacturing defects.

If you believe your product is defective, damaged, or incorrect, please contact our Customer Support team within 14 days of receiving your order.

2. Right of Withdrawal (European Union Customers)

If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period.

Following your withdrawal request, you must return the product within 14 days.

Withdrawal requests may be submitted:

❖ Through the Withdrawal Button available on our website (where applicable); or

❖ By contacting our Customer Support team.

3. Return Conditions

To qualify for a refund under the right of withdrawal, products must be returned in a condition that allows resale.

Customers may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning.

The returned product must:

❖ Be free from food residue

❖ Be free from excessive wear

❖ Be free from modifications

❖ Be free from damage caused after delivery

Products showing signs of use beyond what is reasonably necessary for inspection may be subject to refusal or a reduction in refund value in accordance with applicable law.

Examples include:

❖ Sharpening the blade

❖ Preparing food with the knife

❖ Modifying the handle or blade (including engravings)

❖ Improper storage causing rust, corrosion, staining, or damage

4. Defective, Damaged, or Incorrect Products

We carefully inspect all products prior to shipment.

If you receive:

❖ A defective product

❖ A product damaged during transit

❖ An incorrect product

Please contact Customer Support as soon as possible and preferably within 14 days of delivery to facilitate prompt resolution.

We may request:

❖ Order number

❖ Photographs

❖ Videos

❖ Additional information necessary to evaluate the claim

Where a defect or error is confirmed, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

This may include:

❖ Replacement

❖ Repair

❖ Refund

Where legally required.

Consumers residing in the European Union benefit from applicable statutory consumer rights, including legal guarantees regarding defective or non-conforming goods.

5. Exchanges

Where available a direct exchange can be offered. In cases where direct exchange is not possible an alternative may be offered.

6. Non-Returnable Products

The right of withdrawal does not apply to products that are exempt under applicable law.

This may include:

❖ Engraved products

❖ Personalized products

❖ Custom-made products

❖ Products manufactured according to customer specifications

where permitted by applicable law.

Such products cannot be cancelled, returned, or refunded unless defective or otherwise required by law.

7. Handcrafted Product Characteristics

Our knives are handcrafted by skilled artisans using traditional Japanese techniques.

As a result, minor variations may naturally occur and are generally not considered manufacturing defects or product non-conformities.

Examples include:

❖ Forge marks

❖ Kurouchi finish variations

❖ Natural wood grain variations

❖ Minor asymmetry

❖ Slight dimensional variations

❖ Minor hand-finishing marks

❖ Variations in engraving appearance

❖ Variations in handle shape or texture

❖ Variations in saya (sheath) appearance

❖ Slight blade-to-handle alignment differences

❖ Natural carbon steel patina development

❖ Minor cosmetic characteristics resulting from handcrafted production such as minor scratches on blade and handle.

These characteristics do not affect the intended functionality of the product and are not normally grounds for return, refund, or replacement.

8. Return Procedure

Before returning any product, customers must:

1. Contact Customer Support.

2. Provide their order number.

3. Provide photographs or other supporting information when requested.

4. Wait for return authorization and instructions.

5. Ship the product as instructed.

6. Package the product securely to prevent damage during transit.

Returns sent without prior authorization will be refused.

9. Refunds

Once a valid withdrawal request has been received, refunds will be processed in accordance with applicable law.

We may withhold reimbursement until:

❖ The returned product has been received; or

❖ The customer has supplied proof of return shipment.

We reserve the right to determine which is appropriate from the above.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

For valid EU withdrawal requests:

❖ Standard outbound shipping charges may be refunded where required by law.

❖ Direct return shipping costs remain the responsibility of the customer.

10. Customs Duties, Taxes, and Import Fees

Customs duties, taxes, VAT, import charges, and similar fees imposed by the destination country are not collected by Musashihamono.

Where such charges have been paid by the customer, they will not be recoverable through Musashihamono.

Customers should contact the relevant customs or tax authority for information regarding possible refunds of import-related charges.

11. Limitation Regarding Product Condition

Refunds may be reduced or denied to the extent permitted by applicable law if returned products:

❖ Have been used beyond necessary inspection

❖ Have been sharpened

❖ Have been damaged after delivery

❖ Have developed rust, corrosion, or staining due to improper care

❖ Are missing original packaging, accessories, or components

❖ Cannot reasonably be resold due to their condition

Each return will be evaluated individually upon inspection.

12. Exercising Your Right of Withdrawal

If you are a consumer located in the European Union, you may exercise your statutory right of withdrawal within 14 days, where applicable, without giving any reason.

You may exercise your right of withdrawal by contacting us at:

Email: help@musashihamono.com

Please include:

❖ Order number

❖ Full name

❖ Description of the issue

❖ Photographs where applicable

to help us process your request as efficiently as possible.

You may also use the withdrawal function available on our website, where provided. After submitting a withdrawal request through this function, you will receive confirmation of receipt in accordance with applicable legal requirements.

Using the website withdrawal function is not mandatory. You may also exercise your withdrawal right by sending us a clear statement by email or other accepted written communication.

Important Notice

This policy is intended to comply with applicable European consumer protection legislation.

Where mandatory consumer rights under applicable law provide greater protection than this policy, those statutory rights shall prevail.