Returns & Refunds

Return Policy

Right of Withdrawal (EU Customers)

❖ If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

❖ Following your withdrawal request, you must return the product within 14 days.

❖ To qualify for a refund, products must be returned in a condition that allows resale. You may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning. Products used beyond this (e.g. sharpened, used to prepare food, modified, or improperly stored) may be subject to refusal or a reduction in refund value in accordance with applicable law.

❖ Direct return shipping costs remain the responsibility of the customer.


For defective or incorrect items

❖ If your item has a defect or differs from your order, please contact support as soon as possible and preferably within 14 days of delivery. Please refer to Product Issues to see whether or not your product falls under the initial warranty.

❖ Where a defect or error is confirmed, we will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include replacement, repair, or refund.

Refunds

❖ Once a valid withdrawal request has been received, refunds will be processed in accordance with applicable law.

❖ We may withhold reimbursement until the returned product has been received, or you have supplied proof of return shipment.

❖ Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. Please note that depending on your credit card provider, it may take a few days to reflect.

In-Store Return Policy

For returns on purchases made in-store:

We do not accept change of mind returns. However, if an exception is made, the following conditions apply:

❖ Returns must be requested in the store of purchase within 7 days.

❖ Goods purchased must be in original, unused condition with all packaging in-tact.

❖ If a tax refund has not yet been processed, a 20% handling fee will be charged (system fee and credit card processing fee).

❖ If a tax refund has already been processed, a 30% handling fee will be charged (system fee, credit card processing fee, and tax).

Return Process

1. Contact Customer Support via our support form or email

2. Provide your order number, along with photographs or other supporting information when requested

3. Wait for return authorization and instructions

4. Ship the product as instructed, packaged securely to prevent damage during transit

5. After confirmation, we will process your replacement, repair, or refund in accordance with applicable law