ACCOUNT
Terms of Sale
Last Updated: 14.07.2026
1. Scope
These Terms of Sale apply to purchases made through our online store at https://www.europe.musashihamono.com and to the use of our website, products, and related services.
By placing an order on our website, you agree to these Terms of Sale. Please read them carefully before completing your purchase.
These Terms apply primarily to consumers purchasing products for personal use. If you purchase on behalf of a business, for professional resale, or for commercial purposes, additional or different terms may apply.
2. Seller and Contracting Entity
Company Name:
TAIMATSU FRANCE
Legal Form:
Société par Actions Simplifiée (SAS)
Legal Representative:
President: Wei Han Wang
Registered Office:
50 Rue des Archives, 75004 Paris, France
Company Registration Number (SIREN):
993 563 717
VAT Identification Number:
FR85 993 563 717
Email:
help@musashihamono.com
Telephone:
+81 3-6824-5991
3. Products
We sell Japanese kitchen knives, kitchenware, accessories, and related products through our online store.
Product descriptions, images, specifications, prices, and availability are displayed on the relevant product pages. We make reasonable efforts to ensure that product information is accurate and up to date.
Because many products are handcrafted or made using natural materials, minor variations in appearance, finish, texture, pattern, color, size, or dimensions may occur. Such variations do not necessarily constitute a defect or product non-conformity.
Products are offered subject to availability. If a product becomes unavailable after an order has been placed, we will contact you and may offer a replacement, refund, or cancellation of the unavailable item.
4. Orders and Contract Formation
To place an order, you must select the desired products, add them to your cart, provide the required checkout information, select a payment method, and confirm your order.
Before confirming your order, you will have the opportunity to review and correct your order details.
After your order is placed, you will receive an order confirmation by email. The contract is formed when we accept your order by sending an order confirmation or by dispatching the ordered products.
We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, payment failure, obvious pricing or product errors, product unavailability, shipping restrictions, legal restrictions, or misuse of our website.
5. Prices
Product prices are displayed on our website.
Prices may include applicable taxes where required. Any applicable shipping fees, duties, taxes, or additional charges will be shown during checkout where available before you confirm your order.
Prices may change from time to time. The price applicable to your order is the price displayed at the time the order is placed, unless there is an obvious pricing error.
6. Payment
Available payment methods are displayed at checkout and may include, depending on the store and destination:
❖ Credit card
❖ Shop Pay
❖ PayPal
❖ Google Pay
❖ Other payment methods made available at checkout
Payment must be completed at the time of order unless otherwise stated.
Payments are processed by third-party payment service providers. We do not directly store full credit card numbers.
If payment is not successfully completed, we may suspend or cancel the order.
7. Shipping Scope
Orders from this store are shipped to eligible European destinations using DHL Express.
Available shipping destinations, shipping rates, and estimated delivery times may vary depending on the delivery country, region, postal code, and DHL service availability.
If a country, region, or postal code is not available at checkout, we may not currently be able to ship to that destination.
8. Shipping Carrier
All orders from this EU store are shipped with DHL Express.
Carrier: DHL Express
Rate Type: Flat rate
Service Notes: Available services may vary depending on the destination country, region, postal code, and operational conditions.
9. Free Shipping
We offer free shipping on orders over €185, where available.
Free shipping eligibility is calculated based on the order value after applicable discounts and before any additional charges that may apply outside the European Union, such as customs duties, import VAT, or clearance fees.
Free shipping may not apply to all destinations, remote areas, islands, overseas territories, or special delivery zones. The final available shipping options and costs will be displayed at checkout before the order is confirmed.
10. Shipping Rates and Estimated Delivery Times
Shipping rates are based on the destination shipping zone. The current flat shipping rates and estimated DHL Express delivery times are shown below.
Domestic: €20 — 1–2 business days
Zone 1: €20 — 1–2 business days
Zone 2: €20 — 1–2 business days
Zone 3: €20 — 2–3 business days
Zone 4: €25 — 2–3 business days
Zone 5: €30 — 2–4 business days
Zone 8: €40 — 3–5 business days
Please note: Delivery times are estimates only. Delivery may take longer due to customs processing, public holidays, weather conditions, carrier delays, remote area delivery, or other circumstances outside our control.
11. Shipping Zones
Shipping rates are based on the DHL shipping zone assigned to the delivery destination.
Domestic
Destinations: France, Monaco
Shipping Rate: €20 — Estimated Delivery Time: 1–2 business days
Monaco is currently treated as part of the domestic shipping area, subject to final carrier confirmation.
Zone 1
Destinations: Belgium, Germany, Spain, Italy, Luxembourg, Netherlands, Vatican City
Shipping Rate: €20 — Estimated Delivery Time: 1–2 business days
Standard Zone 1 destinations according to the current shipping setup.
Zone 2
Destinations: Austria, Czech Republic, Denmark, Ireland, Poland, Portugal
Shipping Rate: €20 — Estimated Delivery Time: 1–2 business days
Standard Zone 2 destinations according to the current shipping setup.
Zone 3
Destinations: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden
Shipping Rate: €20 — Estimated Delivery Time: 2–3 business days
Standard Zone 3 destinations according to the current shipping setup.
Zone 4
Destinations: United Kingdom
Shipping Rate: €25 — Estimated Delivery Time: 2–3 business days
Where Shopify does not allow the United Kingdom to be split into separate shipping zones, the full United Kingdom is assigned to Zone 4 to avoid undercharging for higher-cost UK areas.
Zone 5
Destinations: Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Guernsey, Jersey, Kosovo, Liechtenstein, North Macedonia, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey
Shipping Rate: €30 — Estimated Delivery Time: 2–4 business days
Gibraltar, Guernsey, and Jersey are not covered by the standard United Kingdom shipping rate and may be subject to separate carrier classification.
Zone 8
Destinations: Armenia, Faroe Islands, Georgia, Iceland, Moldova
Shipping Rate: €40 — Estimated Delivery Time: 3–5 business days
Faroe Islands are not covered by the standard Denmark shipping rate and may be subject to separate carrier classification.
United Kingdom Zone 4 Classification
The following UK locations are included in the DHL UK2 / Zone 4 classification:
Aberdeen, Birmingham, Reading, Newcastle, London-Heathrow, Maidstone, Gatwick, Oxford, Lambeth, Leeds, Inverness, Manchester, Cambridge, Exeter, Liverpool, Teesside, Southampton, Glasgow, Ipswich, Isle of Man, Docklands, Bristol, East Midlands, Edinburgh, Swindon, Luton, City of London, Stansted
Because Shopify may not allow the United Kingdom to be divided into separate shipping zones, the United Kingdom may be treated as Zone 4 in our checkout setup. This approach is used to ensure that shipping charges remain aligned with higher-cost UK delivery areas.
12. Order Processing and Delivery
Orders are processed after payment has been successfully completed.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and operational conditions.
Estimated delivery times begin after the order has been processed and handed over to DHL Express.
Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be delayed due to customs clearance, public holidays, weather conditions, remote area delivery, incorrect delivery information, carrier issues, or other circumstances outside our control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
If we become aware of a significant delay or stock shortage after your order has been placed, we will contact you as soon as reasonably possible.
If your order is urgent, please contact us before placing your order.
13. Customs Duties, Import VAT, and Import Charges
For shipments within the European Union, applicable VAT and shipping costs are displayed at checkout where required.
For shipments to countries outside the European Union, including but not limited to the United Kingdom, Norway, Switzerland, Turkey, and other non-EU destinations, customs duties, import VAT, taxes, clearance fees, brokerage fees, or other import-related charges may apply.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping cost and are the responsibility of the customer.
The customer is responsible for complying with all import requirements in the destination country.
If import charges are refused or remain unpaid, the shipment may be delayed, returned, or abandoned by the carrier or customs authorities. Any resulting costs, including return shipping, customs fees, storage fees, or other losses, may be deducted from any eligible refund.
As import regulations and charges vary by country, customers should contact their local customs authority before placing an order if they require further information.
14. Incorrect or Incomplete Delivery Information
The customer is responsible for providing accurate and complete delivery information at checkout.
We are not responsible for delays, failed deliveries, additional shipping costs, or lost shipments caused by incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible at help@musashihamono.com.
We will try to update the delivery information where possible, but changes cannot be guaranteed once the order has been processed or shipped.
15. Failed Delivery and Undeliverable Shipments
If DHL is unable to deliver an order, the shipment may be held, returned, or otherwise handled in accordance with DHL procedures.
If a shipment is returned to us due to failed delivery, incorrect address details, refusal of delivery, unpaid import charges, or failure to collect the parcel, we may deduct any resulting costs from any eligible refund. These costs may include return shipping fees, customs fees, storage fees, or other carrier charges.
If we are unable to successfully deliver the item and do not receive a response from the customer within 30 days of the initial delivery attempt or first contact regarding the delivery issue, the item may be considered undeliverable.
16. Remote Areas and Special Delivery Zones
Some remote areas, islands, overseas territories, or special postal zones may be subject to different DHL rates, longer delivery times, or limited delivery availability.
This may include, but is not limited to, certain UK areas, Gibraltar, Guernsey, Jersey, Faroe Islands, and other DHL-designated special zones.
Where applicable, additional charges or restrictions will be displayed at checkout or communicated before shipment.
17. Delivery Risk
Risk of loss or damage to the products passes to the customer when the products are delivered to the customer or to a third party designated by the customer, other than the carrier.
If you receive a damaged parcel or product, please contact us as soon as possible and include your order number, photos of the packaging, and photos of the product.
18. Product Inspection Upon Delivery
Upon receiving your order, please inspect the product carefully and verify that:
❖ The product matches your order.
❖ The product has not been damaged during transit.
❖ The product does not contain any manufacturing defects.
If you believe your product is defective, damaged, or incorrect, please contact our Customer Support team within 14 days of receiving your order.
19. Right of Withdrawal for European Union Consumers
If you are a consumer residing within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order without providing a reason, unless an exception applies.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, physically receives the goods.
For orders delivered in multiple shipments, the withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, physically receives the last item.
To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period by a clear statement.
You may exercise your right of withdrawal:
❖ Through the withdrawal function available on our website, where provided; or
❖ By contacting Customer Support at help@musashihamono.com.
Using the website withdrawal function is not mandatory. You may also exercise your withdrawal right by sending us a clear statement by email or other accepted written communication.
After submitting a withdrawal request through the website withdrawal function, you will receive confirmation of receipt in accordance with applicable legal requirements.
Following your withdrawal request, you must return the product without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
20. Return Conditions
To qualify for a refund under the right of withdrawal, products must be returned in a condition that allows resale.
Customers may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning.
The returned product must:
❖ Be free from food residue
❖ Be free from excessive wear
❖ Be free from modifications
❖ Be free from damage caused after delivery
Products showing signs of use beyond what is reasonably necessary for inspection may be subject to refusal or a reduction in refund value in accordance with applicable law.
Examples of handling beyond necessary inspection include:
❖ Sharpening the blade
❖ Preparing food with the knife
❖ Modifying the handle or blade, including engravings
❖ Improper storage causing rust, corrosion, staining, or damage
21. Defective, Damaged, or Incorrect Products
We carefully inspect all products prior to shipment.
If you receive a defective product, a product damaged during transit, or an incorrect product, please contact Customer Support as soon as possible and preferably within 14 days of delivery to facilitate prompt resolution.
Please include:
❖ Your order number
❖ A description of the issue
❖ Photographs
❖ Videos, where relevant
❖ Any additional information necessary to evaluate the claim
Where a defect or error is confirmed, we will provide an appropriate remedy in accordance with applicable consumer protection laws. This may include replacement, repair, refund, or another legally required remedy.
Consumers residing in the European Union benefit from applicable statutory consumer rights, including legal guarantees regarding defective or non-conforming goods.
22. Exchanges
Where available, a direct exchange may be offered.
If a direct exchange is not possible, we may offer an alternative solution, such as a replacement product, repair, refund, or another remedy required by applicable law.
23. Non-Returnable Products
The right of withdrawal does not apply to products that are exempt under applicable law.
This may include:
❖ Engraved products
❖ Personalized products
❖ Custom-made products
❖ Products manufactured according to customer specifications
❖ Products that cannot be returned for hygiene or safety reasons once unsealed or used, where applicable
Such products cannot be cancelled, returned, or refunded unless defective or otherwise required by law.
This does not affect your statutory rights in relation to defective or non-conforming products.
24. Handcrafted Product Characteristics
Our knives are handcrafted by skilled artisans using traditional Japanese techniques.
As a result, minor variations may naturally occur and are generally not considered manufacturing defects or product non-conformities.
Examples include:
❖ Forge marks
❖ Kurouchi finish variations
❖ Natural wood grain variations
❖ Minor asymmetry
❖ Slight dimensional variations
❖ Minor hand-finishing marks
❖ Variations in engraving appearance
❖ Variations in handle shape or texture
❖ Variations in saya or sheath appearance
❖ Slight blade-to-handle alignment differences
❖ Natural carbon steel patina development
❖ Minor cosmetic characteristics resulting from handcrafted production, such as minor scratches on the blade or handle
These characteristics do not affect the intended functionality of the product and are not normally grounds for return, refund, or replacement.
25. Return Procedure
Before returning any product, customers must:
1. Contact Customer Support.
2. Provide their order number.
3. Provide photographs or other supporting information when requested.
4. Wait for return authorization and instructions.
5. Ship the product as instructed.
6. Package the product securely to prevent damage during transit.
Returns sent without prior authorization may be refused.
26. Refunds
Once a valid withdrawal request has been received, refunds will be processed in accordance with applicable law.
We may withhold reimbursement until:
❖ The returned product has been received; or
❖ The customer has supplied proof of return shipment,
whichever occurs first, unless otherwise required by applicable law.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
For valid EU withdrawal requests:
❖ Standard outbound shipping charges may be refunded where required by law.
❖ Direct return shipping costs remain the responsibility of the customer unless otherwise required by law.
27. Limitation Regarding Product Condition
Refunds may be reduced or denied to the extent permitted by applicable law if returned products:
❖ Have been used beyond necessary inspection
❖ Have been sharpened
❖ Have been damaged after delivery
❖ Have developed rust, corrosion, or staining due to improper care
❖ Are missing original packaging, accessories, or components
❖ Cannot reasonably be resold due to their condition
Each return will be evaluated individually upon inspection.
28. Product Use and Care
Kitchen knives are sharp tools and must be handled with care.
Customers are responsible for using, storing, cleaning, and maintaining products safely and appropriately.
Unless otherwise stated, kitchen knives should not be used for purposes for which they are not designed, including cutting frozen food, bones, hard materials, or non-food items.
Damage caused by misuse, improper maintenance, accidents, unauthorized modification, normal wear and tear, or failure to follow care instructions may not be treated as a product defect.
29. Age and Legal Restrictions
By placing an order, you confirm that you are legally permitted to purchase the products in your country or region.
Certain products, including knives, may be subject to age restrictions, import restrictions, or local rules depending on the destination country.
The customer is responsible for ensuring that the ordered products can be legally purchased, imported, possessed, and used in the destination country.
We reserve the right to cancel orders where we believe legal restrictions may apply.
30. Promotions, Discounts, and Gift Cards
Promotional offers, discount codes, and gift cards may be subject to additional conditions.
Discount codes must be used before order confirmation and cannot usually be applied retroactively after an order has been placed.
Promotions may be changed, suspended, or withdrawn at any time where permitted by law.
31. Intellectual Property
All content on our website, including text, product descriptions, images, graphics, logos, designs, videos, and other materials, is owned by us or our licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or use website content for commercial purposes without our prior written consent.
32. User Conduct
You agree not to misuse our website or services.
You must not:
❖ Use the website for unlawful purposes
❖ Attempt to interfere with the operation or security of the website
❖ Submit false, misleading, or fraudulent information
❖ Use automated systems to access, scrape, or copy website content without permission
❖ Infringe the rights of others
❖ Attempt to place fraudulent orders
We may restrict or suspend access to the website where misuse is suspected.
33. Privacy and Personal Data
We process personal data in accordance with applicable data protection laws and our Privacy Policy.
Personal information may include information that identifies or can reasonably be linked to you, such as contact details, billing and shipping information, payment-related information, account information, transaction information, communications with us, device information, and usage information.
We may collect personal information directly from you, automatically through the website and related technologies, from service providers, and from partners or other third parties where permitted by applicable law.
We use personal information to provide, tailor, and improve our services, process payments, fulfill orders, arrange shipping, manage returns and exchanges, provide customer support, communicate with you, support marketing and advertising, prevent fraud, secure our services, comply with legal obligations, and enforce our terms and policies.
We may disclose personal information to Shopify, payment providers, shipping carriers, vendors, service providers, business and marketing partners, affiliates, legal authorities, or other third parties where necessary for legitimate business, operational, legal, or compliance purposes.
Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information about your access to and use of the store in order to provide, support, protect, and improve the services. Information submitted through the store may be transmitted to and shared with Shopify and third parties, including parties located outside your country of residence.
Your Privacy Rights
Depending on where you live, you may have rights in relation to your personal information, including the right to access, delete, correct, or receive a copy of your personal information, and the right to object to or restrict certain processing.
If you reside in the European Economic Area or the United Kingdom, you may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with your local data protection authority.
To exercise your privacy rights, please contact us at help@musashihamono.com.
International Transfers
We may transfer, store, and process personal information outside the country where you live. Where required, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms under applicable law.
34. Third-Party Services
Our website may use third-party services, including payment providers, shipping carriers, analytics tools, advertising platforms, review platforms, and ecommerce technology providers.
Use of such third-party services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services that are not under our control.
35. Limitation of Liability
We are responsible for losses that are a foreseeable result of our breach of these Terms or our negligence, subject to applicable law.
We are not responsible for losses caused by events outside our reasonable control, including carrier delays, customs delays, technical disruptions, force majeure events, or incorrect information provided by the customer.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including liability for death or personal injury caused by negligence, fraud, intentional misconduct, or mandatory consumer rights.
36. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business operations, legal requirements, services, or website functionality.
The version applicable to your order is the version available at the time the order is placed, unless otherwise required by law.
37. Governing Law
These Terms are governed by the laws of France, unless mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer located in the European Union, you may also benefit from mandatory consumer protection rights under the laws of your country of residence.
38. Dispute Resolution
If you have a complaint or dispute, please contact us first so that we can try to resolve the issue directly.
Contact: help@musashihamono.com
For consumers located in the European Union, mandatory consumer protection rules and dispute resolution rights may apply in accordance with applicable law.
For consumers located in France, where applicable, information regarding consumer mediation should be provided in accordance with French consumer law.
39. Important Notice
These Terms are intended to comply with applicable European consumer protection legislation.
Where mandatory consumer rights under applicable law provide greater protection than these Terms, those statutory rights shall prevail.
40. Contact Information
If you have any questions about these Terms, your order, shipping, returns, refunds, privacy, or our services, please contact us:
Company Name:
TAIMATSU FRANCE
Registered Office:
50 Rue des Archives, 75004 Paris, France
Email:
help@musashihamono.com
Telephone:
+81 3-6824-5991