Terms of Sale
Last Updated: 14.07.2026
1. Scope
These Terms of Sale apply to purchases made through our online store at
3. Products
We sell Japanese kitchen knives, kitchenware, accessories, and related products through our online store.
Product descr
5. Prices
Product prices are displayed on our website.
Prices may include applicable taxes where required. Any applicable shipping
7. Shipping Scope
Orders from this store are shipped to eligible European destinations using DHL Express.
Available shipping destin
10. Shipping Rates and Estimated Delivery Times
Shipping rates are based on the destination shipping zone. The current flat shipping rate
11. Shipping Zones
Shipping rates are based on the DHL shipping zone assigned to the delivery destination.
Domestic
12. Order Processing and Delivery
Orders are processed after payment has been successfully completed.
Processing times may vary dep
14. Incorrect or Incomplete Delivery Information
The customer is responsible for providing accurate and complete delivery information at
18. Product Inspection Upon Delivery
Upon receiving your order, please inspect the product carefully and verify that:
❖ The product
20. Return Conditions
To qualify for a refund under the right of withdrawal, products must be returned in a condition that allows resale.
23. Non-Returnable Products
The right of withdrawal does not apply to products that are exempt under applicable law.
This may inclu
25. Return Procedure
Before returning any product, customers must:
1. Contact Customer Support.
2. Provide their order number
28. Product Use and Care
Kitchen knives are sharp tools and must be handled with care.
Customers are responsible for using, storing
31. Intellectual Property
All content on our website, including text, product descriptions, images, graphics, logos, designs, videos, and
34. Third-Party Services
Our website may use third-party services, including payment providers, shipping carriers, analytics tools, adver
38. Dispute Resolution
If you have a complaint or dispute, please contact us first so that we can try to resolve the issue directly.