Shipping & Delivery

All orders from our EU store are shipped with DHL Express to eligible European destinations. This page provides comprehensive details on our shipping methods, costs, delivery, tracking and procedures for handling delays or lost packages.

Shipping Methods

❖ All orders from our EU store are shipped with DHL Express to ensure fast and secure delivery.

❖ Available services may vary depending on the delivery country, region, postal code, and operational conditions.

Shipping Costs

Shipping is charged at a flat rate based on the destination shipping zone (€20–€40). The final shipping cost will be displayed at checkout.

We offer free shipping on orders over €185, where available.

Free shipping may not apply to remote areas, islands, overseas territories, or special delivery zones.

Delivery Times

Estimated delivery times with DHL Express are 1–5 business days depending on the destination shipping zone.

Delivery times are estimates only. Delays may occur due to customs or local delivery conditions.

Tracking Information

You will receive a Shipping Notification email with a tracking number after dispatch. 

You can check real-time delivery status on the carrier’s website.  If you don’t receive a tracking number or it isn’t updating, please contact our support team.

Delays & Lost Packages

In case of delays

Weather, customs, or local issues may cause delays. Please check your tracking first. Contact support if the issue persists.

In case of lost packages

If tracking shows “Delivered” but you haven't received the item, please check with your courier company first. If theft is suspected, please contact your local authorities. If still unresolved, we will be happy to provide documents to ease your situation.

Customs, VAT & Other Fees

Our product prices and shipping fees do not include customs duties, import taxes, or VAT. 

These charges may apply depending on your country’s regulations and are the customer’s responsibility.  Please consult your local customs office for more information.

Notes & Disclaimers

• Shipping methods cannot be changed after the order is placed.

• If the package is returned due to refusal or incorrect address, reshipping charges will apply.

• If you wish to cancel after the order has already been shipped, you may exercise your statutory EU right of withdrawal within 14 days of receiving your order, where applicable. Direct return shipping costs remain the responsibility of the customer.

• If the delivery fails due to an unknown or incorrect address and we are unable to reach you before the courier’s holding period ends, you will be responsible for the return shipping and reshipping costs.

• Delivery times and shipping fees are subject to change without notice.