Policy Overview

Shipping Policy

Summary

All orders from our EU store are shipped with DHL Express to eligible European destinations. Shipping is charged at a flat rate based on the destination shipping zone (€20–€40), and we offer free shipping on orders over €185, where available. The final shipping cost will be displayed at checkout.

In case of any shortage or delay, we will inform you promptly. For urgent inquiries, please contact us at help@musashihamono.com.

Refund Policy

Summary

Please inspect your order upon delivery. If the product is defective, damaged, or incorrect, contact us within 14 days of receipt and we will provide an appropriate remedy, such as replacement, repair, or refund, in accordance with applicable consumer protection laws.

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason. Returned products must be in a resalable condition; direct return shipping costs remain the responsibility of the customer. Engraved, personalized, or custom-made products are excluded from the right of withdrawal where permitted by law. Please refer to our full Refund Policy for complete details.

Privacy Policy

Summary

Protecting your personal information is our top priority. Our Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store, which is powered by Shopify.

Depending on where you live, you may have rights such as access, correction, deletion, and portability of your personal information, and — for customers in the UK or European Economic Area — the right to object to or restrict processing and to withdraw consent. Please refer to our full Privacy Policy for complete details.

Terms of Service

Summary

These Terms of Service govern your access to and use of our website and your purchase of products from our EU store. They cover ordering, prices and payment, shipping, your statutory right of withdrawal, returns, legal guarantees, intellectual property, and dispute resolution under applicable European consumer protection law. By using our site or placing an order, you agree to these terms. For detailed information, please consult our full Terms of Service page.

Legal Notice

Summary

This website is operated by TAIMATSU FRANCE (Société par Actions Simplifiée), registered in Paris, France. Legal details such as company information, registered office, registration numbers, and contact information are provided on our Legal Notice page. Please review this information before making a purchase.