Verkaufsbedingungen

Last Updated: 14.07.2026


1. Scope

These Terms of Sale apply to purchases made through our online store at


3. Products

We sell Japanese kitchen knives, kitchenware, accessories, and related products through our online store.

Product descr


5. Prices

Product prices are displayed on our website.

Prices may include applicable taxes where required. Any applicable shipping


7. Shipping Scope

Orders from this store are shipped to eligible European destinations using DHL Express.

Available shipping destin


10. Shipping Rates and Estimated Delivery Times

Shipping rates are based on the destination shipping zone. The current flat shipping rate


11. Shipping Zones

Shipping rates are based on the DHL shipping zone assigned to the delivery destination.

Domestic


12. Order Processing and Delivery

Orders are processed after payment has been successfully completed.

Processing times may vary dep


14. Incorrect or Incomplete Delivery Information

The customer is responsible for providing accurate and complete delivery information at


18. Product Inspection Upon Delivery

Upon receiving your order, please inspect the product carefully and verify that:

❖ The product


20. Return Conditions

To qualify for a refund under the right of withdrawal, products must be returned in a condition that allows resale.


23. Non-Returnable Products

The right of withdrawal does not apply to products that are exempt under applicable law.

This may inclu


25. Return Procedure

Before returning any product, customers must:

1. Contact Customer Support.

2. Provide their order number


28. Product Use and Care

Kitchen knives are sharp tools and must be handled with care.

Customers are responsible for using, storing


31. Intellectual Property

All content on our website, including text, product descriptions, images, graphics, logos, designs, videos, and


34. Third-Party Services

Our website may use third-party services, including payment providers, shipping carriers, analytics tools, adver


38. Dispute Resolution

If you have a complaint or dispute, please contact us first so that we can try to resolve the issue directly.